Shipping Policy

Welcome to The Cricket Kingdom LTD’s online store at cricketkingdom.co.uk. This Shipping Policy outlines the terms and conditions regarding orders and deliveries. By placing an order on our website, you agree to the terms outlined below.

Shipping Time:

Orders with UK Mainland addresses will be dispatched within 1-2 working days. Standard shipment within the UK usually takes an additional 1-2 days. Therefore, after placing your order, you can typically expect to receive your goods within 2 to 4 working days. Please note that if you have ordered a cricket bat with the “knocking-in” service, an extra 10-14 working days may be required for dispatch, particularly during peak seasons.

Please ensure that the shipping information provided is accurate, and be aware that any additional charges due to incorrect information will be the responsibility of the customer.

European Delivery:
European delivery generally takes 5-7 working days to arrive, excluding the knocking-in service.

Shipping Costs within the UK Mainland:

• Orders between £0.99 and £99 will incur a standard postal charge of £6.99.
• For orders valued at £100 or more, delivery within the UK mainland is free.

These rates cover the shipment of various products, including but not limited to cricket bats, adult wheelie/stand-up bags, and batting pads. The exact shipping cost for your order will be calculated at the checkout based on the total weight of the products selected.

Shipping Costs Outside UK Mainland (Ship by Weight):
For orders outside of the UK mainland, shipping costs are calculated at checkout based on the total weight of the products ordered. Examples include:

Shipping Destinations: We offer shipping to customers around the world. You can view the list of countries we currently ship to during the checkout process. The default regions include:

• Europe
• North America
• South America
• Asia
• Oceania
• Africa

If your country is not listed, please contact our customer support team at info@cricketkingdom.co.uk to inquire about the possibility of shipping to your location.

Customs and Import Duties: International customers are responsible for any customs duties, taxes, or fees imposed by their respective countries. These charges are not included in the total cost of your order and are the responsibility of the recipient.

Tracking Information: Once your order has been shipped, you will receive a confirmation email with tracking information, allowing you to monitor the progress of your package.

Lost or Delayed Shipments: While we strive to ensure timely delivery, we are not responsible for delays caused by customs, carriers, or other circumstances beyond our control. In the rare event of a lost shipment, we will work with you to resolve the issue.

Delivery Requirements:
Except for small items sent through the post and put through your letterbox, all deliveries will require a signature upon receipt. Couriers will make two delivery attempts. If you are unlikely to be at home, consider providing a work address or a neighbor’s address during checkout. If no one is available, the courier will leave a notification for attempted delivery. This note will specify if you need to collect the parcel, contact the courier for an alternative delivery date, or if they will attempt delivery the following day. In some cases, these situations may lead to a surcharge, which the customer may be asked to pay.

Contact Us: If you have any questions or concerns regarding shipping, please contact our customer support team at info@cricketkingdom.co.uk.

Changes to Policies: We reserve the right to update or change our Shipping Policy at any time without prior notice. It is your responsibility to check this page periodically for changes.

Last updated: [14th of January, 2024]