14-Day Money Back Guarantee
All of our products come with a 14 day money back guarantee (extended for special dispensation over the Christmas/New Year period). This is providing that the item has not been used and is returned as new, in its original packaging and excludes any postal costs incurred, which are your responsibility. Whatever the reason, if you are not completely satisfied, please write us a note on the back of your invoice and send that and the goods unused back to us, in their original packaging, within 14 days of receipt. If you are returning the goods because you believe them to be damaged or faulty, please note that we will first inspect the goods and check carefully against all the claims made. Faults caused by accident, neglect, misuse or every day wear and tear will not be applicable. In some instances, our inspection may include a consultation with the manufacturer. If we agree that the goods are indeed damaged or faulty we will replace the item or refund your card. Return postage costs will also be refunded, up to a maximum of £10.00, if a receipt of postage is included. We recommend returning your goods by recorded delivery. We are unable to refund the cost of Special Delivery.Proof of Purchase: if you have ordered the wrong size or colour, or wish to return goods for any reason other than that they are damaged or faulty, then you must also do so within 14 days of receipt. If you would like an exchange, please re-order the item you require online and we will give you a full refund (less postage) upon receipt of your return. If an exchange is not required, we will give you a full refund (less postage) upon receipt of your return, provided that the goods are returned as new, in their original packaging. Liability for postage costs back to us will be with the customer unless your goods are damaged, faulty or there was an error on our part.
Knocked bat will not be returned.
Refund Options:
Depending on the store’s policy, you may be offered a refund in the original form of store credit or an exchange of similar value
Return Shipping:
Customer is responsible to pay the transportation chargers if the product needs to be returned for any reason.
Restocking Fees:
If the product is damaged no re-stocking fees will be charged. In case the product is returned for any other reason than mentioned above, there will be a restocking fee of 20% of the product value
Manufacturer’s Warranty:
For defective items, you may have the option to claim a warranty repair or replacement through the manufacturer.
Special Cases:
Some items, like protective gear, may have stricter return policies due to hygiene reasons. Always check the specific policies for these items.
Online Purchases:
If you’ve made an online purchase, the store’s return policy should also cover these transactions. Check for details on how to initiate a return for online orders.
It’s essential to read and understand the store’s return and refund policy before making a purchase. If you’re unsure about any aspects of the policy, don’t hesitate to reach out to the store’s customer service for clarification. Keep records of your purchase and any communication regarding returns or refunds to make the process smoother if an issue arises.
If you have any questions or concerns, please contact us at info@cricketkingdom.co.uk.
